Refund Policy

We want you and your dog to love what you receive.

Return Eligibility

Returns are accepted within 14 days of delivery if:

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• Item is unused and in original condition

• Original packaging is included

• Proof of purchase is provided

Exchanges

If you ordered the wrong size, we're happy to help with an exchange whenever inventory is available.

Non-Returnable Items

• Final sale items

• Gift cards

• Products damaged through misuse or normal wear

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we'll make it right.

Contact

For return or exchange inquiries:

shibax2LLC@outlook.com